FAQ

What kind of Facebook permissions does TWiS use and why?

Manage Pages permission

TWiS.io needs manage_pages to get your Page's ID, which we can then use to get your Instagram Business Account ID and list the Business profiles you manage. Without this permission, TWiS.io is not possible to access the Business profiles you manage. We don't store the accounts you manage.

Instagram Basic permisson

This permission is required for all apps that uses the Instagram API. It allows us to access basic Instagram informations about the Business profile you manage.

Instagram Manage Comments permission

TWiS.io needs this permission to read the comments on the posts published by your profile. This permission is necessary if you would like to select winners from the profiles who left a comment on one of your posts.


I can't see my Instagram profile in the profile list. What's the problem?

Please, make sure that the Instagram profile you are looking for is a bussines profile and it's connected to a Facebook page. Also make sure that you have the necessary rights to manage the Instagram account and allowed TWiS.io app to access it. You can check that under the Business Integrations settings, in your profile.


How TWiS.io selects the winners?

First, the application collects all the comments or posts that correspond the settings you defined in the winner selection form (date, hashtags, etc). and stores them in an array. (Eg.: First comment; Second comment; Third comment; Fourth comment; Fifth comment) After that, generates a random order by using the shuffle function (after the shuffle, the items in the array will look something like this: Fifth comment; First comment; Third comment; Fourth comment; Second comment) and returns the number of winners you defined in your winner selection form (eg.: if you select one winner, based on the sample above, your winner will be: Fifth comment). When you replace a winner, the application will select one from the available options in the array. If the array is empty (no more options to select from) you'll see a notification about it.


Can you manipulate who can be a winner?

No. The winners selected by TWiS.io are random. We can't predefine the possible winners.


I can't activate my account because I didn't receive any email to do it. What should I do?

Sometimes it takes 10-15 minutes to receive the email. Please, also check your spam / junk folders. If you don't receive the email after 24 hours you created your profile, please contact us at twis@allrdy.com.


I forgot my password and can't login. What should I do?

You can use this form to generate a magic link that will help you to login with one click. If you don't receive the email, please contact us from the email address you used to create your profile.


I topped up my account then I realized I won't need it. Can I get a refund?

Please, send us an email about the problem from the email address you used to create your account.


How can I delete my profile?

If you would like to delete your account please, send us a message to twis@allrdy.com from the email address you used to create your account, with the subject "TWiS.io account delete request".


I can't find the answer to my question. What's next?

You can always get in touch with us: Contact